In this behind the scenes, three GreenStone employees share how their role allows them to support rural communities and agriculture.
Ashley Deloney,
Loan Post Closing Manager,
6 Years of Service
How does your role help carry out GreenStone’s mission of supporting rural communities and agriculture?
My team reviews loan documentation and title work post close. We ensure documents have been properly completed, and the title work issued is accurate and provides proper protection for both our borrowers and for GreenStone. In my specific role, I work with our approved title companies to ensure they are upholding the standards they have agreed to in regard to title insurance, customer service, compliance, and cyber security. I also work with our sales and operations teams to help improve processes and documentation.
What do you enjoy about your role?
The most enjoyable part about my job at GreenStone is getting to interact with so many people with various backgrounds and goals. Everyone is different and it’s always fun and interesting to understand people’s personal goals and then to watch them accomplish them.
How does your portion of the loan process ensure great customer service?
We make sure that our borrowers are properly insured and protected. By doing this, our customers can breathe easy knowing they have a free and clear title, and proper access to their land.
What do you enjoy in your free time?
I love spending time with my husband and daughter, baking, and knitting (a new hobby!).
How has your work changed over the years?
The legal department has restructured in order to create specialization. Each team within the department has a specific set of duties that ensure we and our borrowers are properly protected. We have pre-close, post-close, and servicing teams - allowing for each team to be experts in their respective roles.
Amy King,
Compliance Manager,
6 Years of Service
How does your role help carry out GreenStone’s mission of supporting rural communities and agriculture?
As a legal compliance group, my team and I function as internal support to other departments within GreenStone. We work together to deliver quality loans to our customers so they are better equipped to support their way of life and help feed the world.
What do you enjoy about your role?
I enjoy collaborating with individuals from other departments within the GreenStone. I find I am continually learning something new about myself or the industry through our collaborations.
How does your work ensure great customer service?
The legal process at GreenStone provides both a pre-close and post-close review of loans. Through the legal review process, the team works diligently to ensure all applicable regulatory procedures are being followed, assist in identifying intervening liens prior to close, and certify the completed or booked loan can be pledged to AgriBank.
What do you enjoy in your free time?
I enjoy being outdoors, spending time with family, and traveling.
How has your work changed over the years?
While the legal review and title review process has generally stayed the same over the last several years, we are always looking for new efficiencies in the review process and additional ways the Legal Department can be a continued resource to our customers.
Sherry Vasser,
Loan Certification Specialist,
1 Year of Service
How does your role help carry out GreenStone's mission of supporting rural communities and agriculture?
As a certification specialist, I support GreenStone’s mission by ensuring each loan in its final stage has been completed with the necessary review standards that will allow our customer a smooth process going forward.
What do you enjoy about your role?
I enjoy that every day that I will learn something new, and this will enable me to be the best I can be.
How does your role ensure great customer service?
The legal process at GreenStone ensures that each customer’s loan transaction has a professional legal review within the loan process from the start to the finish.The team works diligently within the legal review process to ensure all applicable regulatory procedures are being met and assist in identifying intervening liens prior to the closing of the loan. The final review then certifies that the completed loan can be pledged to AgriBank.
What do you enjoy in your free time?
I love to spend time with my grandchildren and passing along some traditions of the past that I also learned from my family mentors. I also enjoy movies, great food, and reading a book.
How has your work changed over the years?
Technology has changed everything and has made processes faster and more efficient with less paper involved.
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