Brent Voss,VP of Lending, 15 years
How does your role help carry out GreenStone’s mission of supporting rural communities and agriculture?
I lend to people buying land and building homes in rural areas along with part time farmers for equipment.
What do you enjoy about your role?
Helping people purchase land, for home builds, recreational land and farming purposes, and also helping people to build their dream homes.
How does your portion of the loan process ensure great customer service?
I am the first point of contact to process their applications and collect all information needed to get a loan approved. I am very precise in what I get from customers to make sure they only have to send me all items at once and not send several things several times.
What do you enjoy in your free time?
I enjoy working out, fishing, and spending time with my family as my primary hobbies.
How has your work changed over the years?
I pretty much do the same thing as when I started, however being a seasoned employee of 15 years with GreenStone Farm Credit Services I also help train and guide new employees.
Tracy Jelinek, Senior Financial Services Officer, 17 years
How does your role help carry out GreenStone’s mission of supporting rural communities and agriculture?
As a traditional loan officer, the bulk of my customer base has a direct tie to agriculture. I work with row crop farmers, greenhouses, orchards, beef cattle farms, vegetable growers, dairies, nursery production and lavender producers. The livelihood of all these operations is 100% entrenched in agriculture.
What do you enjoy about your role?
I enjoy the diversity of the portfolio of customers I work with. I enjoy working with families expanding their operation, planning, preparing and transitioning to the next generation. I like seeing there are still young people who want to get into farming. I am grateful to GreenStone for seeing the importance of working with young, beginning, and small farm operations.
How does your work ensure great customer service?
As a farm loan officer, we develop relationships and bonds with many of our customers. We are a partner and consultant for their operation and have frequent visits to their farm. They share information and look to us to guide and provide direction.
What do you enjoy in your free time?
Most of my “free time” is spent with my husband and our two adult sons on our grain and beef cattle farm. I also enjoy flower gardening.
How has your work changed over the years?
I have been with GreenStone Farm Credit Services for over 17 years, most of those years as a loan officer. The fundamentals of the job haven’t changed much, but the internal process has changed significantly. The technology of not only getting a loan from application to closing along with the digital tool options we use internally and provide to our customers, requires a lot of training and testing. Being asked to participate and advise has become a frequent ask of my job the past couple of years.
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